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Shipping Policies
We will like you to go through our every policy in order to understand the basics under which we operate as it will help you get the best our of us . Below is a detailed explanation of each of our policies ranging from sales policy, shipping, farm & product support and more…
Sales
With farms in San Francisco CA, Denver,CO, and Amsterdam, Netherlands we offer products ranging from cannabis, hemp flower, hemp oil, medical marijuana and many other marijuana products. Our products pricing ranges from $10 and above and only to users of the required age. However, cancer related products like hemp oil or any cannabis or marijuana products are sold to mothers even if it is intended for use on their childern as we are an active member for the fight against cancer.
We also offer preSales and after sales support and ensure that all products reach their destination even after leaaving our facility.(This only apply only if you choose New York Weed Shop as being responsible for products until they ship out) in which case we take responsibility of your product from when it is paid for until you confirm it is in your hands.
Shipping
Discrete Mailing..Firstly, when shipping we consider security so all packages are triple sealed with silicon paper making them airtight and smell locked and therefore 100% safe for mailing, All orders from within USA are shipped from local farms in San Francisco CA and Denver CO while orders within Europe are shipped from our Amsterdam(Netherlands) farms in order to reduce the risk of custom searches and customs fees where applicable. Orders from within USA are shipped via regular mail using USPS, UPS and Other Delivery Services depending on the destination of the package and takes 2 days depending on the customers choice. However, we ship with priority mails and same day deliveries for Express order although the might be a price difference. All orders within Europe are mailed as regular mails with UK Mail, PostNL and Others and takes between 2-3 depending on package destination. Note that all packages are provided a tracking number to enable customers keep track of their parcels while on transit until it gets to them
MoneyBack Guarantee
We know you are worried and concerned about your money and where you put it into, don’t worry for that’s why we back every sale with a 07-day money back guarantee. If you don’t like the product, if it just doesn’t work for you, return it. Within 07 days of receive, products purchased from us may be returned for any reason. However, this does not cover shipping fees (usually $20) as such payments are not made to us but directly to the courier company. We know what we give you and we trust all our products hence we take pride in guaranteeing you knowing our products we best serve you. With over a million customers so far we are sure you will be satisfied, however if you are not just tell us what you didn’t like and why and we will refund your money.
Product Support
We at New York Weed Shop understand that if we will have to keep a long term business relationship with our customers then we will need to go beyond products sales and extend a helping hand in product support and as a result we offer product support right till the end of consumption. All first orders come along with our New York Weed Shop leaflet in which we have support articles on topics like how to roll a joint, cannabis and fitness, cannabis and cancer, cannabis and stress relief best strains for me , Indica and Sativa and more… All these articles carry detailed instructions and will help all newbies understand how to use each products for the various topics as listed above. In addition, if you ever find it difficult understanding the above mentioned articles, just prefer live support over phone then do not hesitate to CONTACT US as we are always there to help.
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